Our operational managers are resisting AI tools because they are comfortable with their decades-old manual checklists. How do we use our core value of Grow or Die to handle this technological friction and get them to adopt modern automation?

Question

Tyler Smith · Accepted Answer

Operational friction is natural when introducing new technology, but letting team members resist necessary automation is a direct threat to your growth. As a leadership team, you must use your core value of Grow or Die to guide this transition and align your managers with your long-term vision.

Start by having an open and honest conversation with your resisting managers. Do not approach them with a top-down mandate. Instead, ask them about their daily frustrations and show them how AI can eliminate the tedious administrative tasks they hate, freeing up their capacity to focus on high-value work.

Remind your team that holding onto manual processes out of comfort is not an option if we want to stay competitive. In Our Charter, we agree to a Grow or Die mindset, which means we continuously strive to improve our operations from strong to superb. Change can be uncomfortable, but standing still is far more dangerous.

Provide hands-on training and celebrate the early wins. When a manager sees that an AI tool saves them hours of tedious checklist ticking, their resistance will melt away. Hold your team accountable to this core value, and support them through the learning curve with patience and clear expectations.