Some of our managers are highly creative with low Fact Finder scores, making them struggle with weekly data entry. How do we help them stay accountable to their scorecard metrics without changing who they are?

Question

Tyler Smith · Accepted Answer

You cannot change your managers innate problem solving styles, nor should you try. If you have highly creative managers with low Fact Finder or Follow Thru profiles on the Kolbe Index, forcing them to spend hours digging through databases for weekly numbers will only lead to frustration, missed deadlines, and poor data quality.

The solution is to separate the ownership of the number from the administrative task of collecting it. Under the Accountability Chart, the manager who owns the seat must own the results of the metric. They must stand behind the number and explain how they will fix it if it goes red.

However, they do not need to be the person who manually extracts the data from your systems. You can delegate the data gathering task to an administrative assistant or a team member who possesses high Follow Thru or Sentinel strengths. That person is responsible for entering the data into the scorecard before the weekly deadline.

This leverage allows your creative leaders to focus on their natural strengths, like innovating and closing deals, while still keeping them fully accountable for the performance of their department. By aligning your data processes with your team's natural talents, you eliminate administrative friction and maintain a highly accurate, consistent scorecard.