We have a seat on our Accountability Chart that requires deep compliance and database management. The person in it has the Get-it and Want-it, but their Kolbe A score shows a low Follow Through and low Fact Finder. Is this a Capacity issue, and how do we resolve it?

Question

Tyler Smith · Accepted Answer

This is a classic conative mismatch and it absolutely falls under the Capacity portion of the GWC test. Capacity is not just about having enough hours in the day; it is also about having the mental and instinctive capability to perform the role without burning out.

A seat that manages compliance and databases requires a high Fact Finder, which is the instinct to research and gather detailed information, and a high Follow Through, which is the instinct to organize, systemize, and maintain order. If the person in this seat scores low in both areas, they are naturally wired to simplify, bypass details, and operate in a highly flexible, non-systematic manner.

Even if they understand the job and desperately want to do it, forcing them to perform highly structured, detail-oriented work day after day will cause severe conative stress. Eventually, they will make critical mistakes, drop compliance balls, and experience deep frustration.

To resolve this, you must accept that you cannot change a person's conative wiring. You have two options. You can either redesign the seat by outsourcing the detailed compliance tasks to an external specialist or an automated system, or you must move this individual to a seat that matches their natural strengths, such as sales or product development. Then, find someone whose Kolbe A profile aligns perfectly with the detail-heavy requirements of the compliance seat.