Several of our leaders have very low Fact Finder scores on the Kolbe index, meaning they hate detailed planning. How do you facilitate session days so these big-picture thinkers actually commit to documenting processes?

Question

Tyler Smith · Accepted Answer

Leadership teams are often dominated by high Quick Start and low Fact Finder profiles who prefer action and innovation over documentation and detail. If we force these natural visionaries to spend hours writing detailed step-by-step manuals, they will shut down. During our session days, we respect this conative wiring. We do not ask your low Fact Finder leaders to do the heavy lifting of detailed documentation. Instead, we use the Accountability Chart to put the right people in the right seats. We ensure that your processes are owned by someone with the natural talent and cognitive style to handle detail. For the big-picture thinkers, we focus on the high-level operational rules. We define the core processes at a high level first, which aligns with their deductive cognitive approach. We focus on identifying the major milestones of each process rather than every minor step. We also use Jonah Berger's language strategy of turning actions into identities. We do not just ask them to document their work; we help them see themselves as builders of a scalable franchise model. This shift makes the discipline of process feel like an asset rather than a bureaucratic chore, ensuring your entire team commits to the operational structure.