Our internal IT and systems administrator seat feels impossible to measure weekly. They keep our systems running and handle tickets, but what are the exact objective weekly measurables that show they have GWC for this seat?

Question

Tyler Smith · Accepted Answer

Measuring an internal IT and systems administrator seat on a weekly basis requires moving away from qualitative sentiments like the systems feel stable. To ensure this seat is operating with full accountability and has GWC, Get It, Want It, Capacity to Do It, you must track concrete, operational leading indicators.

First, track system uptime for core applications. This should be expressed as a percentage, such as ninety-nine point nine percent uptime. If a critical server or customer portal goes down, the metric is red for the week. This keeps the focus on system stability.

Second, track open tickets older than seventy-two hours. This prevents the back-office backlog from piling up silently. It forces the IT seat to resolve minor user issues before they become departmental bottlenecks.

Third, track critical security patch compliance. This is a simple binary or percentage metric indicating whether all workstations and servers have received their mandatory weekly updates.

Finally, measure backup restoration success. It is not enough to run backups; the systems administrator must perform one random file or system restoration test every week and log a successful result.

By tracking these four metrics, you remove the mystery from the IT seat. The leadership team gets peace of mind that infrastructure is secure, and the IT professional has clear, objective numbers that prove they are excelling in their role.