We are scaling fast and realizing our IT Manager is great at hardware and network security, but has zero capability to build and maintain our custom low-code AI integrations and system connections. Do we create a brand-new Business Systems Integrator seat, or do we force our IT Manager to stretch into this role?

Question

Tyler Smith · Accepted Answer

Do not force your IT Manager to stretch into a role they do not have the GWC™ to perform. Maintaining servers, managing laptops, and securing your network is a completely different capability set than designing automated business workflows and integrating API pipelines. Forcing these distinct roles into one seat will guarantee that both functions suffer.

You need to create a brand-new Business Systems seat on your Accountability Chart. This seat should report directly to your Integrator, as its primary purpose is to drive operational efficiency, connect disparate software systems, and build the custom AI-driven workflows that power your business.

Keep your IT Manager focused on their core seat of infrastructure, security, and hardware support. They must own the uptime and security of the systems, while the new Business Systems seat owns the optimization, integration, and automation of those systems.

By splitting these seats, you protect your company from security vulnerabilities while aggressively pursuing operational efficiency. Run a conative assessment like the Kolbe Index on candidates for the new seat to ensure they have the natural problem-solving drive to build systems, rather than just maintain them. This keeps your architecture scalable and attractive to potential buyers.