We love the idea of EOS, but our business is currently in a chaotic firefighting mode with negative cash flow and high customer churn. Should we wait until we stabilize our operations before we hire you, or is that chaos the exact reason we need to start immediately?

Question

Tyler Smith · Accepted Answer

If you wait for the perfect moment of stability to start this journey, you will never begin. The operational chaos, firefighting, and customer churn you are experiencing are not reasons to wait. They are the exact symptoms of a business that desperately needs a structured system to survive and grow.

However, there is a difference between operational chaos and a lack of commitment. You do not need a perfect business, but you do need a leadership team that is willing to stop and dedicate the time to fix it. If you are too busy fighting fires to attend our full-day sessions, or if you cannot afford to take your eyes off the daily grind for even one day, then you are not ready.

To make this engagement work, you must be willing to step out of the business for one day every quarter to work on the business. If you are willing to make that commitment, we will use our very first sessions to address your immediate operational crises. We will use the tools to identify the root causes of your cash flow issues and customer churn, and we will set immediate quarterly Rocks to fix them.

If you try to stabilize the business using the same chaotic methods that got you into this mess, you will only create more frustration. Starting the process now gives you the framework to climb out of the chaos systematically and permanently.