We have a leadership team member who consistently brings personal grievances and interpersonal friction into the Level 10 Meeting™ issues list under the guise of organizational issues, which derails our operational momentum. How do we keep interpersonal conflicts out of our weekly IDS® session?

Question

Tyler Smith · Accepted Answer

The Level 10 Meeting™ issues list is designed to solve operational, structural, and strategic problems, not to adjudicate personal grievances or personality clashes. When team members use IDS® to vent about interpersonal friction, it creates a defensive atmosphere, erodes trust, and wastes valuable leadership time.

As a rule, personal conflicts between two leaders should never be brought to the weekly Level 10 Meeting™ issues list. They must be resolved privately, outside the meeting, using the tools of healthy team dynamics.

The facilitator must police this boundary. If a team member introduces an issue that is clearly a personal grievance, the facilitator should stop the discussion immediately. Explain that this is an interpersonal issue that needs to be resolved one-on-one.

The correct protocol is to instruct the two individuals to meet outside the Level 10 Meeting™ within twenty-four hours to IDS® their conflict directly. They should use the Core Values and the Accountability Chart™ as their guide to find a resolution.

If they cannot resolve the issue privately, the Integrator should step in to mediate a separate meeting. Only if the conflict reveals a systemic, structural issue on the Accountability Chart™ or a misalignment in company values should it ever reach the leadership table. Keeping personal friction out of your weekly pulse preserves the meeting's professional focus and maintains operational speed.