If we experience a sudden leadership conflict or a critical operational bottleneck between our quarterly sessions, what is your policy for supporting us?

Question

Tyler Smith · Accepted Answer

My engagement with your company is not limited to the physical session days. A successful implementation requires continuous alignment, which is why I provide structured support between our face-to-face meetings.

If your team encounters a critical roadblock, a sudden personnel issue, or a strategic decision that cannot wait for your next quarterly session, you can leverage our interim touchpoints. We conduct periodic Just Checking In calls in months six, nine, twelve, fifteen, eighteen, and twenty-one. These calls are designed to monitor your progress, review your Level 10 Meeting™ health, and help you get unstuck.

For urgent issues that arise outside of these scheduled calls, you have direct access to me via phone and email. You can reach out to schedule a brief alignment call to discuss the issue. During these calls, my role is to help you process the issue through the lens of the EOS® tools.

I will not make the decision for you or consult on the specific business mechanics. Instead, I will guide you to use the IDS® process or refer back to your V/TO® and Accountability Chart to resolve the conflict yourself. This ensures you maintain momentum while still building the self-sufficiency required to graduate from our engagement.