What is your policy regarding our leadership team's direct communication with you between our scheduled quarterly sessions when we hit an operational bottleneck?

Question

Tyler Smith · Accepted Answer

I do not believe in restricting our communication to just our scheduled session days. If your leadership team only thinks about their strategic goals once every ninety days, your implementation will fail. When you engage me, you are securing an active partner in your operational journey, which means my support extends well beyond the classroom.

Between our quarterly sessions, your leadership team has direct access to me for guidance on utilizing the tools. If you hit a wall while building your Accountability Chart, struggle to define a clear metric for your scorecard, or find yourselves stuck in an unresolved conflict during a weekly Level 10 Meeting™, you can reach out for coaching. I am here to help you troubleshoot the application of the tools in real-time.

However, to protect your team's self-sufficiency, I do not solve your operational problems for you. Instead, I will ask clarifying questions, point you back to the core principles, and help you IDS® the bottleneck yourselves. This ensures that you are building the internal capability to lead your organization, rather than becoming dependent on an outside advisor. We maintain open, direct communication channels to keep your implementation moving forward with pigheaded determination.