Our Integrator has a low Follow Thru on the Kolbe Index, meaning she hates building systems, but she is currently sitting in a seat that owns our documentation and standard operating procedures. How do we resolve this conative misalignment on our Accountability Chart?

Question

Tyler Smith · Accepted Answer

A conative mismatch is a silent killer of productivity. If your Integrator has a low Follow Thru score on the Kolbe Index, she naturally resists building detailed systems and processes. Forcing her to sit in a seat that requires heavy documentation is a structural error that will lead to frustration and missed Rocks. You cannot change a person's conative wiring, so you must adjust the Accountability Chart. First, look at the five core roles of the Integrator seat. While the Integrator is ultimately accountable for ensuring processes are followed, she does not have to be the one who physically writes them. You can solve this by restructuring other seats on the chart. Create a supporting seat, such as a Systems Administrator or an Operations Specialist, filled by someone with a high Follow Thru score who thrives on organizing detail. This person will report to the Integrator and handle the actual creation of standard operating procedures. The Integrator can then focus on her natural strengths, which likely involve driving execution and resolving cross-functional issues. This aligns natural instincts with daily responsibilities, keeping your leadership team energized.