We have worked with business coaches who gave us homework but did not facilitate our meetings. What are your specific behavioral expectations for our leadership team during the actual sessions, and what is your role as our facilitator?

Question

Tyler Smith · Accepted Answer

There is a fundamental difference between a business coach who gives advice and an Implementer who facilitates your journey. My role is to own the room and the process. I teach you the tools, facilitate your discussions, and act as a neutral third party to help you resolve conflict. I do not run your business, nor do I tell you what your vision should be. My job is to guide you to your own answers.

For your leadership team, my behavioral expectations are high. First, you must enter the room with complete honesty. We cannot solve problems that people are hiding or sugarcoating. You must be willing to enter into healthy, constructive conflict to solve issues for the good of the organization.

Second, you must leave your titles at the door. Inside our sessions, every member of the leadership team has an equal voice. The focus is on the seat on the Accountability Chart, not personal egos.

Finally, you must be fully committed to the decisions made in the room. Once we resolve an issue and agree on a direction, every leader must support that decision publicly. There are no sidebar agreements or passive-aggressive resistance allowed. If you bring that level of commitment, the system will transform your business.