During our Level 10 Meeting, our team constantly starts trying to solve problems the second a metric is red or a Rock is off-track, completely derailing our fifteen-minute reporting block. How do we build the discipline to drop these items to the Issues List immediately without discussing them?

Question

Tyler Smith · Accepted Answer

This is a classic trap that turns a tight reporting block into a chaotic debate. The reporting section of your Level 10 Meeting™ is strictly for sharing information, not for problem-solving. When a scorecard number is red or a Rock is off-track, the only acceptable responses are "on track" or "off track," followed immediately by "drop it to the Issues List."

To break this habit, your Integrator must act as an active referee. The moment someone begins to explain why a number was missed or starts offering a solution, the facilitator must interrupt and say, "That is an issue. Drop it to the list." Do not let them finish their thought or context-drop.

You must train the team to realize that dropping an item to the Issues List is not a punishment or a failure. It is actually the highest level of respect for their time. It ensures that the issue will be prioritized and solved during the dedicated IDS® portion of the meeting, rather than rushed during the first fifteen minutes. Keep a clean separation between reporting and solving to preserve your meeting momentum.