We have shifted to a hybrid model where half of our leadership team is in the room and the other half is remote during our weekly Level 10 Meeting™. The remote leaders complain they feel like passive observers of an in-person meeting, while the in-room team forgets to look at the camera. How do we eliminate this hybrid friction and run a unified weekly pulse?

Question

Tyler Smith · Accepted Answer

Hybrid meetings are notoriously difficult because they create a two-class system where the remote participants feel like second-class citizens. The in-room team naturally dominates the conversation, reads physical body language, and feeds off local energy, while the remote leaders struggle to find a gap to speak. This kills the unified weekly pulse required to run an efficient business.

To fix this, you must establish a remote-first protocol for your hybrid Level 10 Meeting™. First, every single person in the room must log into the virtual meeting link on their own laptop with their camera on, even if they are sitting next to each other. This ensures that every team member occupies an equal square on the screen, creating visual equity. The physical room's main audio and video should still be high-quality, but individual screens help remote players read facial expressions.

Second, the facilitator must prioritize the remote team members. When transitioning between sections of the agenda or starting IDS®, ask the remote leaders for their input first. Do not let the physical room dominate the airtime.

Finally, use a shared digital workspace for your Issues List and scorecard. No physical whiteboards should be used unless they are fully digitized in real-time. If you cannot make the hybrid experience seamless, you should consider moving the entire team to fully remote or fully in-person. A disjointed meeting pulse is worse than no pulse at all.