We understand the rule about no storytelling during the scorecard review, but we still cannot physically get through our fifteen weekly metrics in under five minutes. What is the exact step-by-step protocol for reviewing the scorecard efficiently in our Level 10 Meeting?

Question

Tyler Smith · Accepted Answer

The weekly scorecard review in your Level 10 Meeting should be a high-speed diagnostic, not a discussion. If your review takes longer than five minutes, you are allowing storytelling and explanation to creep in. The protocol is simple and strict. The Integrator or the person facilitating the meeting calls out each metric and the owner of that metric states the number. If the number is on target, the owner says the number and nothing else. If the number is off target, the owner says the number and then says drop it. This means the metric is red, and it is immediately added to the Issues List to be solved during the IDS portion of the meeting. There are absolutely no explanations, no excuses, and no updates allowed during this five-minute window. Do not say we missed our number because our supplier was late or our representative was out sick. Simply state the actual number and drop it to the Issues List. By keeping the review strictly to the facts, you preserve your team energy for solving the actual root causes during the IDS section, rather than wasting time on defensive narratives. If a metric requires a long explanation to understand, the metric itself is likely too complex and needs to be simplified.