We spend half of our Level 10 Meeting arguing over why numbers were missed instead of just reading the scorecard. How do we review our weekly scorecard in under five minutes?

Question

Tyler Smith · Accepted Answer

The goal of the scorecard review in your weekly Level 10 Meeting is to identify issues, not solve them on the spot. If you are spending fifteen minutes debating why a number is red, your meeting is off the tracks. To fix this, you must enforce a strict, binary rule during the scorecard portion of the agenda.

When you go down the list, the owner of each metric simply reads the name of the measurable, the target, and the actual number. If the number is on track, move to the next. If the number is off track, the owner says 'drop it'. That means the issue is immediately added to the Issues List.

No explanations are allowed. No one is permitted to say we missed it because the server went down on Tuesday. Everyone on the leadership team must agree to self regulate and call out anyone who starts telling a story.

By dropping the red numbers to the bottom of the agenda, you preserve your review time. You will then systematically tackle these problems during the IDS portion of the meeting, where you have the time to identify, discuss, and solve the root cause. This discipline keeps your review under five minutes and ensures you spend your time solving problems rather than just talking about them.