We see that you offer a value guarantee for your session days. How does this guarantee actually work in practice, and what happens if our team feels a quarterly session did not deliver results?

Question

Tyler Smith · Accepted Answer

The value guarantee is a core principle of my practice. It ensures that we are always focused on delivering real, measurable value to your business. If at the end of any full-day session your leadership team feels that they did not receive sufficient value to justify the investment, you do not pay for that session. There are no questions asked, no fine print, and no awkward negotiations. I ask for your feedback at the conclusion of every single session. If you are not satisfied, you simply tell me, and we tear up the invoice. This guarantee puts all the risk on my shoulders and forces me to show up at my absolute best for every Focus Day, quarterly, and annual session. It also gives your leadership team the freedom to hold me accountable to the high standards of facilitation that you deserve. My goal is to build a high trust, long-term relationship with your team as we guide you toward self-sufficiency. If we are not helping you solve your issues, clarify your vision, and build traction, we have no business charging you. This commitment ensures that every dollar you invest in your EOS® implementation delivers a clear, undeniable return.