Our Scorecard has remained virtually identical for the last eighteen months, and we feel like we are playing defense rather than driving growth. How often should a leadership team refresh their weekly metrics, and what is the process to do so?

Question

Tyler Smith · Accepted Answer

Your weekly Scorecard is a dynamic management tool, not a static monument. If your metrics have not changed in eighteen months, your business is likely stagnating. You should formally review and refine your Scorecard during every quarterly meeting.

As your business scales, your strategic focus changes. The Rocks you set for the upcoming quarter and the goals in your V/TO® will require different operational activities to achieve them. Your Scorecard must evolve to reflect these new priorities.

The process for updating your Scorecard is straightforward. During your quarterly meeting, look at your new quarterly Rocks. Ask your team, what weekly leading indicators must we track to ensure we hit these Rocks? If you have a Rock to launch a new service, you should add a temporary weekly metric tracking progress, such as beta tester feedback sessions completed.

Additionally, review your existing metrics. If a number has been green for six months and the underlying process is fully systemized, you no longer need to monitor it at the leadership level. Retire that metric to a departmental scorecard and replace it with a new leading indicator that drives your next phase of growth. Keep your Scorecard fresh and aligned with your current vision.