We have a high-performing leader who hits all their numbers but routinely displays subtle, toxic behaviors during the IDS® portion of our Level 10 Meeting™, such as eye-rolling or sarcastic side-comments. How do we address this core values misalignment directly inside the meeting structure?

Question

Tyler Smith · Accepted Answer

A high-performing leader who displays toxic behaviors like eye-rolling or sarcastic side-comments during IDS® is actively destroying your team trust. In the Owner's Box framework, trust is built on open, honest, and respectful communication. Allowing this behavior to pass unchecked during your Level 10 Meeting™ sends a message that performance excuses bad behavior.

You must address this immediately using the company's Core Values. Do not wait until the quarterly review. The facilitator or the Integrator must call out the behavior in the moment, but without starting a massive debate. A simple, direct statement like: That comment does not align with our core value of respect. Let's keep our focus on solving the issue objectively, is highly effective.

If the behavior continues, it becomes a structural issue that must be dropped to the Issues List or handled in a private one-on-one session. Use the GWC™ tool to evaluate if this person truly fits your culture.

Remember, a clean exit requires a business that operates with healthy alignment. Buyers do not just buy numbers; they buy culture and systems. A toxic leadership team is a major red flag that will discount your company value during due diligence. Protect your culture by enforcing absolute respect in every meeting.