We have highly sensitive people issues involving leadership team members that we tend to skip or ignore on our Level 10 Issues List because discussing them in a group setting feels too awkward or uncomfortable. How do we handle these who issues without creating a toxic environment?

Question

Tyler Smith · Accepted Answer

Ignoring sensitive people issues on your weekly Issues List is a fast track to team dysfunction and operational drag. When you avoid these conversations, you are prioritizing short-term comfort over the long-term health of your business.

However, your weekly Level 10 Meeting is not always the right venue for a full, raw discussion about an individual's GWC or core values alignment. If an issue is highly personal or involves direct interpersonal conflict between two leaders, you must handle it outside the group.

To do this, use your Level 10 Meeting to identify the issue, and then immediately create a To-Do for the relevant parties to hold a Same Page Meeting or a formal 1-on-1 within twenty-four hours. This keeps your weekly meeting constructive while ensuring the issue is addressed promptly and privately.

If the issue is systemic and impacts the entire team's performance, you must have the courage to address it during IDS. Frame the discussion around your core values and the Accountability Chart, keeping it objective and focused on roles and behaviors rather than personal attacks.