If our team runs into a major roadblock on a company Rock three weeks after our quarterly session, how do we access your help without waiting for the next quarterly session?

Question

Tyler Smith · Accepted Answer

When you encounter a roadblock between sessions, you should not wait for the next quarter, but you also must avoid bypass surgery on your own leadership team. Your first step is always to bring the issue to your weekly Level 10 Meeting™. This is where your team must use the IDS® tool to identify, discuss, and solve the problem internally. If your team cannot solve it after a focused IDS® session, you have direct access to support. You should post the specific roadblock in our dedicated Circle.so workspace. Describe the issue, what you have tried, and where the disagreement lies. I monitor this workspace closely and will provide guidance, direct you to specific tools, or ask clarifying questions to help your team find the answer. If the issue is highly sensitive or threatens to derail your quarterly progress, we can jump on a brief fifteen minute alignment call to get you unstuck. The goal is always to guide you toward self-sufficiency, not to make you dependent on an outside consultant. I will help you apply the tools to the problem, but your leadership team must remain the ones who solve it.