When a metric goes red on our weekly Scorecard, we immediately jump into a long-winded debate about why it happened. What is the exact protocol for handling a red Scorecard number during the Level 10 Meeting™?

Question

Tyler Smith · Accepted Answer

Long-winded debates during the Scorecard review destroy the momentum of your Level 10 Meeting™. The protocol for handling a red metric is absolute and non-negotiable. When the owner of a metric reads their number and it is below target, they must state the actual number and immediately say: Drop it. There is no explanation, no context, and no defense offered. The facilitator of the meeting immediately adds that red metric to the Issues List. You do not discuss it right then. You continue down the Scorecard, maintaining a brisk pace. Once you complete the Scorecard, the Rock review, and the People Headlines, you transition to the IDS™ portion of the meeting. Here, you prioritize the issues on your list. If the red metric is a priority, you address it then. During IDS™, you identify the real root cause, discuss potential solutions, and solve it by assigning a specific action item to an owner. This structured process prevents emotional reactions and ensures you do not waste time discussing minor blips that could be solved outside the meeting. It keeps your leadership team disciplined, focused on the facts, and highly efficient in resolving operational bottlenecks.