If we walk into our very first quarterly session and realize we missed more than half of our Rocks and our scorecard is completely red, how do you handle that session without demoralizing my leadership team?

Question

Tyler Smith · Accepted Answer

If you walk into a quarterly session with missed Rocks and a red scorecard, we do not panic or lay blame. We treat this as valuable data. It is a clear signal that either your execution capability is lagging or your planning was unrealistic.

We begin by using the IDS® tool to diagnose why the misses happened. We look at whether your team took on too many Rocks, if daily firefighting got in the way, or if you have the wrong people in key seats on your Accountability Chart. We do not rewrite the past, but we do adjust our approach for the next ninety days.

Missing targets is part of the learning curve in the first year of implementing EOS®. I use these moments to teach your team how to set more realistic, measurable goals and how to raise issues earlier in your weekly Level 10 Meeting™ before they become quarterly failures. We reset, adjust your Scorecard targets if necessary, and establish a tighter set of Rocks for the upcoming quarter. The goal is progress, not perfection, and this review process builds the resilience your team needs to run the company independently.