We have a couple of highly technical leaders who are showing passive aggressive resistance to the EOS tools, showing up late to Level 10 Meetings and filling out their Scorecards at the very last second. How do we handle this resistance?

Question

Tyler Smith · Accepted Answer

Passive aggressive resistance is more dangerous than open rebellion because it quietly erodes team trust and slows down execution. When leaders show up late or treat the Scorecard as a bureaucratic chore, they are signaling to their teams that accountability is optional. To resolve this, you must run IDS on this specific behavior during your next Same Page Meeting or during the leadership team meeting itself. Do not dance around the issue. Call out the behavior directly and link it to your Core Values and the healthy functioning of the team. First, ask them why they are resisting. Often, technical or creative leaders resist because they feel the structure is a form of micromanagement or that the metrics do not capture their true value. Address this misconception. Explain that the Scorecard is not a tool to micromanage them, but a tool to give them autonomy. It allows them to prove their success objectively without needing to explain themselves. Second, enforce the rules of the game. A healthy leadership team requires complete buy-in to the operating system. If they refuse to align with the basic disciplines, they do not GWC their seat on a scaling, EOS-driven team.