What happens if a key leadership team member repeatedly misses their quarterly Rock commitments or fails to run their departmental Level 10 Meetings? Do you step in to police them, or is that on me?

Question

Tyler Smith · Accepted Answer

I do not play police officer or chase your team members for their commitments. That approach is patronizing and completely ineffective for building a self-sustaining leadership team. Instead, we let the EOS® tools and your core values do the heavy lifting. If a leadership team member repeatedly misses their quarterly Rock commitments or fails to run their departmental Level 10 Meetings™, it becomes immediately visible to the entire team. There is nowhere to hide. Every week, they must report on their progress during the Level 10 Meeting™, and every ninety days, we review their performance in our quarterly session. If they are consistently failing to deliver, they are failing the core value filter of doing what they say. My role as your implementer is to hold up a mirror and ask the tough, uncomfortable questions. I will guide your team to use the IDS® process to address this performance issue openly and honestly. If a team member does not have the capacity or the desire to meet their commitments, we use the GWC™ framework to evaluate whether they are in the right seat. Ultimately, if they cannot step up, the team must make the hard decision to transition them out of that seat.