Our company is transitioning to modern, automated operations, but my head of administration is completely resisting using our new AI tools. How do I handle this technological resistance?

Question

Tyler Smith · Accepted Answer

In a modern business, technological capacity is no longer optional. If your company is scaling to prepare for a clean exit, operational efficiency is a primary driver of your valuation, and resistance to automation is a liability.

First, evaluate this leader using the GWC™ framework. Do they actually Get, Want, and have the Capacity to do their job in the modernized version of their seat? If they refuse to adopt AI tools that streamline their workflow, they no longer have the capacity to perform at the level the business requires.

Have a candid, one-on-one conversation. Explain that using these modern tools is a core requirement of their seat on the Accountability Chart, not a suggestion.

Provide them with the necessary training and support, but set a firm timeline for adoption. If they continue to resist, they are self-selecting out of the future state of the company.

You cannot let one person's comfort zone hold back the efficiency and valuation of the entire organization. If they cannot or will not adapt, you must find someone for that seat who can.