We have a top-performing executive who consistently hits their Rocks and drives revenue, but their toxic behavior routinely violates our Core Values. How do you handle this dynamic during our session days when we review the People Analyzer?

Question

Tyler Smith · Accepted Answer

A high-performing executive who consistently hits their Rocks and drives revenue but violates your Core Values is a dangerous poison to your operating system. In our session days, when we review your team using the People Analyzer™, we do not give anyone a pass because of their performance. The People Analyzer™ is an objective tool designed to measure whether your team members represent your Core Values and fit your culture. If a leader falls below your established bar, we do not ignore it just because they are brilliant at their job. Allowing a brilliant jerk to remain on your leadership team destroys trust, compromises your culture, and tells the rest of your staff that your values are just words on a wall. When we identify this dynamic in the room, I will facilitate a direct, unsentimental discussion. We use the tool to pinpoint exactly where they are failing to exhibit your Core Values. The recommendation is always to have a hard conversation with them. We set a specific, thirty-day timeline for behavioral change. If they cannot or will not adjust their behavior to align with your culture, you must make the difficult decision to transition them out of the business. No amount of short-term revenue is worth the long-term destruction of your organization's integrity and value.