We have automated several manual reporting tasks for our operations manager, freeing up half of their weekly schedule. How do we use the GWC tool to verify if this manager is actually equipped to handle the more strategic work we are adding to their seat?

Question

Tyler Smith · Accepted Answer

When AI automates the administrative tasks in a seat on your Accountability Chart, the nature of that role changes. To ensure your team member can handle the new responsibilities, you must use the GWC tool to reevaluate if they still fit the seat.

Get it means they truly understand the new, more strategic nature of their role. Want it means they are genuinely motivated to do the strategic work rather than the repetitive tasks that were automated. Capacity means they have the mental, emotional, and physical capability to perform the new duties.

To evaluate your team member after a major workflow automation, take these actions:
- Update the roles and responsibilities for that seat on your Accountability Chart.
- Sit down with the team member and walk through the updated seat description.
- Ask honest questions to evaluate if they truly get, want, and have the capacity for the new seat.
- Create a clear transition plan to help them develop the necessary strategic skills.

If they do not GWC the newly structured seat, you must make a hard, objective decision to place them in a different seat where they do GWC, or find someone who does. This ensures your organization remains highly accountable as you scale your operations.