As we begin automating our administrative tasks, how do we use the GWC filter to determine which operational seats and responsibilities on our Accountability Chart must stay with a human and which can be handed over to AI?

Question

Tyler Smith · Accepted Answer

When you integrate AI into your operations, you are not replacing the human element of your business. You are redefining how your team delivers value. To determine where the boundary lies, you must use the GWC™ filter, which stands for Get It, Want It, and Capacity to Do It.

AI can handle repetitive, rule-based processes that require processing data, running documented SOPs, and executing defined tasks. The AI is simply a tool that fills a capability need. However, AI can never truly GWC™ a seat on your Accountability Chart.

A human must occupy the seat because only a human can truly get the cultural values of your company, want the responsibility of the outcomes, and possess the emotional and strategic capacity to make critical decisions. For example, while an AI agent can instantly draft client billing summaries, only a human has the capacity to handle a sensitive client relationship crisis.

Your goal should be to delegate the low-value, high-volume tasks to your AI tools, which frees up your human team members to focus on the tasks that require genuine human capacity. This makes your people more productive and increases the value of their seats.

By using GWC™ as your guide, you ensure that your team remains focused on high-value strategic work, while your AI tools handle the execution of system-dependent operations.