We want to use AI to increase our capacity, but our leadership team is struggling to evaluate if our existing employees actually have the GWC to manage these new AI-driven processes. How do we assess if a team member genuinely has the capacity to oversee an AI assistant in their seat?

Question

Tyler Smith · Accepted Answer

To evaluate if a team member has the GWC to manage an AI-driven process, you must look closely at the Capacity component of the framework. Managing an AI assistant requires a very different set of skills than performing the manual work yourself.

First, look at Get It. Does the employee understand how the AI tool works, its limitations, and why your company is using it? They do not need to write code, but they must understand the inputs, the logic, and the expected outputs.

Second, look at Want It. Are they genuinely excited to leverage this technology to increase their output, or do they secretly fear it will replace them? If they harbor unexpressed anxiety, they will quietly sabotage the tool or refuse to use it.

Third, evaluate Capacity. This is where conation and cognitive capability meet. Does the individual have the mental energy and the specific skills to act as an editor and quality controller? An AI-driven seat requires an analytical eye and the discipline to double-check automated outputs. If an employee lacks the attention to detail required to spot subtle errors in AI-generated reports, they lack the capacity for an AI-enhanced seat. You must ensure they have the training, time, and focus to govern the tool effectively.