Our scorecard is entirely green for revenue and delivery, but we are suffering from a silent wave of employee burnout and high turnover that is about to destroy our capacity. What are we missing on our scorecard that warns us when our culture is breaking?

Question

Tyler Smith · Accepted Answer

Your current Scorecard is tracking results, but it is completely blind to the human cost of achieving those results. When you push your team too hard, your operational numbers will look fantastic right up until the moment your top performers walk out the door.

To prevent this, you need to introduce leading indicators that measure capacity and cultural alignment. Do not wait for turnover statistics, which are lagging indicators. Instead, track metrics that show early signs of strain.

One effective weekly metric is the number of overtime hours worked across your operational teams. If this number is consistently high, your green delivery metrics are a mirage built on unsustainable effort. Another metric to track is employee net promoter score, which can be measured through a simple weekly or biweekly one-question survey.

You should also track the completion rate of scheduled quarterly conversations and check-ins. When managers get too busy to meet with their people, team morale drops quickly.

Ultimately, if your culture is breaking, your leadership team must look at the Accountability Chart to see if you have understaffed key seats. A healthy Scorecard balances performance metrics with health metrics. If you only track output, you are running your engine without oil, and it will eventually seize.