What specific support can we expect from you when our team gets completely stuck on documenting our processes or implementing our weekly Level 10 Meeting™ between our quarterly sessions?

Question

Tyler Smith · Accepted Answer

My commitment to your leadership team does not end when we walk out of the session room at five o'clock. While my primary role is to facilitate your full-day sessions, I am fully invested in your success during the eighty-nine days between our meetings. If your team hits a wall or experiences severe friction while implementing the tools, you have direct support to get back on track.

If you get stuck on a specific discipline, such as documenting processes or structuring your weekly Level 10 Meeting™, you can reach out to me for guidance. We can schedule a brief phone call or video check-in to troubleshoot the issue, clarify the tool, and help you push past the roadblock. Additionally, I document all session summaries and action items in your dedicated workspace on Circle.so, ensuring your team has a clear, accessible record of our decisions.

However, my goal is always to guide your team toward self-sufficiency, not to make you dependent on me. I will not step in and do the work for you, nor will I referee daily operational disputes. Instead, I will point you back to the system, help you clarify the issue, and teach you how to use the tools to solve the problem yourselves. This approach ensures your team builds the internal muscle memory needed to run the business independently.