tyler-smith.com · Questions & Answers

We are growing like crazy and making money hand over fist, but we have absolutely zero middle management layer. Are we ready to implement EOS with just the three founders, or do we need to hire a leadership team first?

You do not need to hire a complete middle management layer before we start. In fact, doing so is a common mistake that leads to bad hires. The three founders are the leadership team right now. We start exactly where you are. During our first sessions, we will build your first true Accountability Chart. This tool maps out the essential functions of the business, which are typically sales, operations, and finance. We define what each seat needs to achieve. You will quickly see where the founders are redlining and where you need to delegate. Implementing EOS® at this stage prevents you from hiring the wrong people based on vague job descriptions. Instead, you will hire based on clear seats and measurable metrics. If you wait until you have a full management tier, you will spend your first sessions untangling a web of undefined roles and political turf wars. The three founders must first align on the core vision and establish the operating cadence. Once the leadership team is operating with discipline, you can scale the system down. This process uses the concept of active experimentation from Kolb's learning cycle. You define a seat, hire for it, test it in the real world, and refine it. We will establish the foundation with just the three of you so that every subsequent hire fits into a structured, high-performing system.

Category: Working With Tyler

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