Our leadership team runs our weekly Level 10 Meeting in a hybrid format, with some members in the room and others remote. We notice a massive drop in engagement, with remote participants clearly multitasking during IDS. How do we fix this hybrid friction and restore high-energy participation?

Question

Tyler Smith · Accepted Answer

Hybrid meetings are notoriously difficult because they naturally create two different tiers of participation. The people in the room dominate the conversation, while the remote participants disengage and start answering emails. To restore energy and accountability, you must level the playing field. First, enforce a strict cameras-on policy for all remote participants. Their faces must be visible on a dedicated screen in the meeting room, not buried in a small tab on the facilitator's laptop. Second, the facilitator must actively manage the room dynamics by calling on remote participants first during IDS. Do not wait for them to unmute and interrupt the physical room; proactively draw them into the debate. Third, use a single, shared digital workspace for the agenda, scorecard, and issues list so everyone is looking at the exact same screen at the same time. If hybrid friction continues to drain your meeting quality, consider going fully virtual for your weekly Level 10 Meeting, even if some members are in the office. Having everyone log in from their own desk creates a uniform environment where no one is left out of the conversation. High engagement is non-negotiable for solving tough operational problems.