One of our key leadership team members consistently rates our weekly Level 10 Meeting an eight or nine during the meeting wrap-up, but then complains to me privately during our one-on-ones that the sessions are unproductive and that they disagree with our decisions. How do we handle this disconnect and force them to bring that candor to the actual meeting?

Question

Tyler Smith · Accepted Answer

When a leadership team member rates the meeting high in public but complains in private, it is a clear sign of artificial harmony and a lack of trust. This behavior undermines the team dynamic and keeps you from identifying real friction in your meetings. If they cannot speak honestly during the rating segment, they are likely holding back during the IDS® portion as well.

You must address this disconnect directly in your next one-on-one session. Remind them that a rating is not a performance review of the facilitator; it is an objective assessment of whether the team used its time effectively to solve problems. Explain that giving an eight or nine when they actually feel the meeting was unproductive is a disservice to the company and a violation of your team health agreements.

Moving forward, require anyone who rates a meeting below an eight to state the exact reason why. More importantly, if they rate the meeting an eight or higher, they must be prepared to defend that rating if they try to complain about the meeting quality later. Emphasize that the final two minutes of the Level 10 Meeting™ is the only venue for meeting feedback. If they do not raise their concerns during the rating wrap-up, they forfeit the right to complain about it offline.