We have successfully rolled out the Level 10 Meeting™ to our departmental teams, but their weekly meetings have degenerated into boring status reports instead of active problem-solving. How do we coach our team leaders to keep their departmental Level 10 Meetings highly interactive?

Question

Tyler Smith · Accepted Answer

When you roll out the Level 10 Meeting™ to departmental teams, they often fall into the trap of treating the session like a boring status update. Team members spend ninety percent of the time reading their scorecards and talking about what they did last week, leaving no time to actually solve problems. To break this habit, the meeting leader must enforce the strict time limits of the Level 10 Meeting™ agenda. The reporting section, which includes the Scorecard, Rock review, and customer/employee headlines, should take no more than twenty-five minutes. If an item is on track, team members must simply say on track or off track, with absolutely no discussion allowed. If a number is off track, or a Rock is struggling, do not start discussing it during the review. Immediately drop it down to the Issues List. The majority of your meeting, at least fifty minutes, must be dedicated to IDS®, where you identify, discuss, and solve those dropped issues. By keeping the reporting phase brief and disciplined, you force the team to spend their time active problem-solving, which keeps the energy high and the meeting productive.