We have a critical seat on our Accountability Chart for Client Contract Compliance and SLA tracking, but every time we try to assign it to a team member, they resist or perform poorly because they hate the meticulous paperwork. How do we get this seat filled?

Question

Tyler Smith · Accepted Answer

When you have an essential seat that everyone avoids, it is usually because you are trying to force a high-detail role onto people who are naturally wired to resist it. In EOS® terms, you have an issue of conative misalignment.

To solve this, look at the conative profiles of your team. If your current team members score low on Follow Thru on the Kolbe A Index, they naturally resist building systems, tracking metrics, and managing dense paperwork. Forcing them into a compliance seat will only cause frustration, stress, and eventual failure.

You must stop trying to solve this by cajoling people into taking on roles they hate. Instead, treat this as a structural design issue. First, ensure the roles of the seat are crystal clear on your Accountability Chart. Second, look outside your current team to hire a specialist who naturally gets, wants, and has the capacity for high-detail compliance work.

Look for a candidate whose Kolbe A profile shows a high score in Fact Finder and Follow Thru. These individuals thrive on gathering detailed information and building structured, orderly processes. By aligning the seat with the right natural instincts, you turn a persistent operational bottleneck into a highly predictable, automated department.