We have used AI to automate most of the manual data entry in our billing department, reducing the workload by half. How do we evaluate if the current employee in that seat still has the GWC™ for their redefined role?

Question

Tyler Smith · Accepted Answer

When AI automates the manual tasks of a seat, the nature of that role changes instantly. A job that once required high manual Follow Thru and repetitive data entry now demands analytical thinking, prompting, and quality validation. You must re-evaluate if the current seat holder still GWCs (Gets It, Wants It, Has the Capacity to Do It) the new role.

Start by updating the Roles and Responsibilities on your Accountability Chart™. Clearly define what the new seat looks like. If the seat now requires analyzing data trends rather than just copying invoices, ask yourself if the employee has the cognitive and conative capacity to excel at that work.

Does the employee truly Get It? Do they understand the systemic impact of the data they are validating, or were they only comfortable following a strict step-by-step manual script?

Do they truly Want It? Some employees love the routine of manual tasks and will find the analytical and prompting responsibilities stressful and unfulfilling.

Finally, do they have the Capacity? This refers to their mental capability, physical time, and emotional energy. If the seat now requires a higher level of critical thinking, you must be honest about whether they can perform at a high level. If they do not GWC the new seat, you must transition them to a role that matches their natural strengths, or make a hard talent change.