We want to commit to the full twenty-four-month implementation, but we are risk-averse. What is your policy or guarantee if our leadership team feels that a specific session day did not deliver the value we expected?

Question

Tyler Smith · Accepted Answer

I do not believe in locking clients into long-term, rigid contracts that force you to pay for services that are not delivering results. My entire engagement model is built on mutual trust and absolute accountability. We work together on a session-by-session basis, which puts the burden of performance entirely on my shoulders. I offer a simple, powerful guarantee for every full-day session we conduct. If, at the end of a session day, your leadership team feels that I did not deliver value or help you make significant progress toward your goals, you do not pay for that session. You simply let me know before we leave the room, and the invoice is canceled. No hard feelings, no awkward negotiations, and no complex legal fine print. This guarantee ensures that we are both highly motivated and fully present for every single hour we spend together. It gives you the ultimate flexibility to evaluate our progress in real-time, while giving me the absolute incentive to bring my best facilitation, tools, and operational experience to the table every single day.