How does your session guarantee work if our leadership team feels a specific quarterly offsite failed to deliver the expected value or clarity?

Question

Tyler Smith · Accepted Answer

My engagement operates on a simple, value-first policy: you only pay if you receive immense value from the session day.

At the conclusion of every full day together, we conduct a concluding check-out where every leadership team member rates the day on a scale of one to ten. If the leadership team collectively feels that the session did not deliver on its objectives, resolve core issues, or provide actionable clarity, you do not pay my session fee. No argument, no fine print.

Furthermore, there are no long-term binding contracts holding you captive. You never sign a two-year commitment that locks you into future dates if the relationship is not working. We operate one session at a time. If at any point between sessions your leadership team determines that the cadence is not serving your goals, you have the right to cancel future sessions without penalty.

This model keeps the pressure squarely on both of us. It forces me to bring absolute rigor and energy into every session room, and it demands that your team shows up prepared, honest, and ready to do the hard emotional work of running on EOS.