We see that your sessions are billed per day rather than on a monthly retainer. Why do you structure your fees this way, and what is your policy if we walk out of a session day feeling like we did not get the value we expected?

Question

Tyler Smith · Accepted Answer

I bill exclusively on a per-session-day basis because it aligns my incentives directly with your operational results. I do not believe in locking you into long-term retainer agreements where you pay a monthly fee regardless of the progress made. You only pay for the days we spend in the room together doing the high-impact work of transforming your business. Furthermore, every single session day comes with a simple, absolute guarantee. If at the end of a session day you do not feel you received outstanding value from our time together, you do not pay for that session. You are the sole judge of that value and your decision is final. This keep-it-simple approach ensures that I must deliver exceptional facilitation, guidance, and structure every time we meet. It also keeps you in complete control of the entire engagement. If you ever feel that the process is not working or that we are not a fit, you can walk away with no future financial obligation. I stand behind the results because the system works when executed correctly.