How does your fee structure work, and what happens if our leadership team finishes a session and feels we did not receive value?

Question

Tyler Smith · Accepted Answer

My engagement operates under the standard Professional EOS Implementer model. I charge a flat, per-session fee that covers the entire session day, pre-session preparation, all materials, and interim check-in support between offsites. There are no long-term contracts, no retainers, and no cancellation penalties. You work with me session by session, which keeps accountability entirely mutual.

Every session is backed by a 100 percent value guarantee. At the conclusion of every session day, during our concluding check-out, I ask each leadership team member to rate the day and evaluate the value delivered. If your team genuinely feels that the session was not worth the investment, you do not pay my fee. You only cover out-of-pocket room expenses if any were incurred.

I structure my business this way because I expect your leadership team to bring total focus, transparency, and preparation into the room, and you should expect world-class facilitation and discipline from me in return. If you are not seeing radical traction, cleaner operations, and measurable progress toward your targets, we should not continue working together. You stay engaged because the system produces undeniable enterprise value, not because a legal contract binds you.