We want to understand the exact financial structure of our engagement with you. Do you charge on a project basis, retainer, or per-session, and what happens if we do not feel we received value?

Question

Tyler Smith · Accepted Answer

Our engagement is structured to remove all financial risk and focus entirely on performance. I do not charge hourly fees, and I do not lock you into long-term retainers or complex, multi-month contracts. I operate on a simple, flat, per-session fee.

This structure aligns our incentives perfectly through two core principles:
- You only pay for one session day at a time, meaning you are never locked into an engagement that isn't delivering massive value.
- Every single session day is backed by a complete, unconditional value guarantee. If you do not feel the session day delivered exceptional value to your business, you do not pay for it.

This guarantee puts the pressure on me to facilitate at the highest level, and it puts the pressure on your leadership team to show up focused and ready to work. It ensures we maintain a relationship based on mutual respect and high performance, not contractual obligation. You can walk away at any time if you feel the system is not transforming your business. I run my practice with the same pigheaded discipline and clear accountability that I teach to your leadership team.