We have built our Accountability Chart, but some of our seat holders are refusing to own their measurables on the scorecard, claiming they cannot control the external market factors that influence those numbers. How do we enforce accountability when team members reject seat ownership?

Question

Tyler Smith · Accepted Answer

When a seat holder refuses to own their scorecard metrics because of external market factors, they do not truly understand accountability. Every seat on your Accountability Chart must have clear, measurable outcomes that the seat holder owns completely.

While external factors like market shifts or economic downturns are real, the seat holder is still accountable for navigating those challenges and finding solutions. Accountability means owning the outcome, whether the circumstances are favorable or not.

To resolve this, you must clarify what ownership actually means. Sit down with the seat holder and discuss the metrics. Help them see that they are not being graded on perfection, but on their ability to manage the numbers, spot issues early, and bring solutions to the weekly Level 10 Meeting.

If they still refuse to own the numbers, you have a GWC issue. They do not get it or do not want the level of accountability that the seat requires. You must address this during your quarterly Check-in. If they cannot shift their mindset from making excuses to owning their numbers, you may need to find someone else for the seat.