If we face a sudden, massive personnel or strategic crisis between our scheduled quarterlies, do we have to wait for our next session to get your guidance, or is there an emergency protocol for direct access?

Question

Tyler Smith · Accepted Answer

You do not have to wait. When a major crisis hits, whether it is the sudden departure of a key executive or a sudden shift in your market, you need immediate clarity. My engagement model includes unlimited access between session days for true emergency situations. If your leadership team is facing an issue that cannot wait until your next quarterly session, your Integrator or Visionary should schedule an urgent call with me. We do not use this access for minor operational issues that your team should resolve during your weekly Level 10 Meetings. That would undermine your team's development. However, for high-impact decisions, such as a major restructuring or an unexpected acquisition opportunity, we will get on the phone to analyze the situation. During these emergency calls, we do not throw out our structured approach. We use the IDS process to define the root issue, identify possible solutions, and make a decision based on your V/TO and Accountability Chart. This support ensures you maintain your momentum and make disciplined decisions even in high-stress moments. We address the immediate crisis so that your team can stabilize operations and stay focused on executing their quarterly Rocks without losing their footing.