Our leadership team consists of high Quick Start profiles who hate documenting our processes, which our investment banker says is a red flag for buyers. How do we structure a 90-day Rock to get our core processes fully documented and followed by all without causing a team mutiny?

Question

Tyler Smith · Accepted Answer

High Quick Start profiles excel at driving growth and navigating uncertainty, but they naturally resist process documentation because they thrive on change and flexibility. However, buyers will discount your valuation if your operations are built on tribal knowledge rather than documented, repeatable systems.

To get this done without causing a team mutiny, do not ask your high Quick Start leaders to sit down and write manuals. Instead, leverage the conative strengths of your team by assigning the documentation project to a high Follow Thru person on your Accountability Chart.

- Use the EOS 3-Step Process Documenter approach to identify the critical twenty percent of steps that yield eighty percent of the results.
- Have your process manager interview your leaders to capture their workflows rather than forcing them to write the documentation themselves.
- Train your team to follow the documented processes, keeping the manuals high-level and easy to use.

By keeping the documentation simple and utilizing your team's natural conative strengths, you can turn your core processes into a valuable, transferable asset that buyers will pay a premium for.