We are confused about the difference between our Integrator and a high-level Project Manager. How do we define the Integrator seat on our Accountability Chart so they are not just managing tasks?

Question

Tyler Smith · Accepted Answer

Many business owners mistake an Integrator for a high-level project manager, but their functions are completely different. A project manager coordinates specific tasks, schedules, and deliverables. An Integrator runs the daily operations of the entire company. On your Accountability Chart, the Integrator is the individual who harmonizes the major functions of the business, which typically include sales, operations, and finance. They are the organizational drumbeat, responsible for execution, focus, and team alignment. While a project manager reports on progress, an Integrator has full authority to make personnel decisions, manage the budget, resolve conflicts between departments, and hold the leadership team accountable. If your Integrator is spent managing individual projects, they are neglecting their seat. This creates an operational bottleneck because nobody is steering the ship. You must delegate project management tasks to support staff or a dedicated project manager, freeing your Integrator to manage the leadership team and execute your V/TO®.