When we automate our core processes with AI, how do we determine which seats on our Accountability Chart must remain strictly human to preserve our culture?

Question

Tyler Smith · Accepted Answer

To figure out what stays human, look at your Accountability Chart through the lens of conation, which is the natural way people take action. AI can process data and execute repetitive tasks, but it lacks the conative striving instincts that drive real problem-solving. Specifically, human seats must retain three core cognitive and conative capabilities. First is the final decision-making power. AI can analyze historical precedent, but it cannot make a value judgment or weigh ethical implications. Second is the relationship component. Trust is built through human-to-human empathy, and clients know when they are interacting with a machine. Third is high Quick Start energy, which involves experimenting, innovating, and taking calculated risks that go against historical data patterns.

Use your Kolbe assessments to identify these areas. If a role requires a high level of empathy or the ability to navigate complex social situations, keep it human. On your Accountability Chart, map out your core processes and flag every touchpoint that requires human intuition or emotional intelligence. This ensures you do not automate away the soul of your company. Keep AI as a support tool that feeds information to your human team members, allowing them to make better decisions. This approach preserves your unique culture while still capturing the efficiency gains of modern technology.