We want to roll out departmental Level 10 Meetings to our field technicians and warehouse crew, but they do not sit at desks, have zero interest in a ninety-minute sit-down, and do not use computers during the day. How do we adapt the weekly pulse for front-line teams without losing the EOS discipline?

Question

Tyler Smith · Accepted Answer

To make the Level 10 Meeting™ work for front-line, non-desk employees, you must strip away the corporate baggage while keeping the core structural discipline. Do not force a ninety-minute sit-down on a crew that needs to be on the move. Instead, run a modified thirty-minute standing meeting at the same time and place every week.

The agenda must be highly visual and physical. Use a whiteboard in the warehouse or a shared monitor in the breakroom. Keep the scorecard to three or four critical, actionable metrics that they directly control, such as safety incidents, shipping errors, or billable hours. Review their daily or weekly Rocks quickly, and list no more than three active To-Dos.

For the problem-solving portion, do not try to run a complex, strategic IDS® session. Focus on the immediate operational roadblocks that stop them from doing their daily work, like broken tools or delayed parts. The supervisor must facilitate and act as the clear owner of the meeting, ensuring it starts and ends exactly on time. By keeping it short, standing, and intensely focused on their daily reality, you build a culture of accountability without dragging down their productivity or forcing them into an environment where they do not GWC™ their roles.