We have successfully run Level 10 Meetings at the leadership level, but now we are trying to roll them out to our field-based operations team who are constantly on the move and do not sit in front of laptops. How do we structure a departmental Level 10 Meeting for deskless workers without losing the discipline of the agenda?

Question

Tyler Smith · Accepted Answer

Rolling out departmental Level 10 Meetings to deskless or field-based teams requires adapting the delivery method while keeping the fundamental structure of the agenda intact. The weekly pulse is just as critical for your field operations as it is for your office-based leadership team.

To make this work, the department head must take full ownership of the technology. Do not expect field workers to navigate complex software on their phones while on a job site or in transit. Instead, the manager should facilitate the meeting using a simple, mobile-friendly call or video format, sharing their screen or verbalizing the key data points.

Keep the meetings focused and highly tactical. The Scorecard for a field team should track simple, daily operational metrics like safety incidents, job completion rates, or client feedback.

- Ensure the meeting occurs at the exact same day and time every week.
- Keep the agenda moving quickly to accommodate their physical working environment.
- Focus the IDS® portion on immediate barriers preventing them from doing their jobs that week.

By removing the administrative burden from your field employees and keeping the focus on execution, you can maintain a tight weekly pulse without disrupting their daily physical labor.